Terms and Conditions

Terms of Service

Last Updated: 11/10/2022

1. Introduction

The Terms of Service (hereinafter referred to as “terms”, “document” or “page”) is a legally binding contact between MANSFIELD VAN HIRE LIMITED (hereinafter referred to as “we”, “us” or “our”) and all visitors (hereinafter referred to as “you”, “their”, “your”, “client” or “customer”) in relation to our website, physical premises and services. The company is incorporated in England with the company number 07828315. Our company VAT number is 12364543. These terms are a compulsory element to our business and website. If you do not agree with the contents of this document, please exit out of our website and terminate access to any and all content provided by us. If you do not agree and exercise these terms, you are not authorised to access or hire any services, goods or content that we provide or sell. This termination includes all forms of communication such as email, telephone, text messaging and other third-party communication software. Otherwise, you represent that you have read, understood and accept these Terms of Service. We reserve the right to take legal action against clients if necessary.

While in service, if you breach these terms, any services, contracts or goods provided may be terminated. If the extent of your breach is illegal in relation to the laws of United Kingdom (UK), you will be reported to enforcement authorities immediately. You may also be charged an excess on your total.

This document is subject to change and we reserve the right to do so. We will notify the changes made if need be. The date at the top marked as “Last Updated” will give a definite indication as to whether this page has been updated.

2. Communication

You may choose to contact us via email at info@mansfieldvanhire.com or phone at 01623 655553. Clients must allow us up to 28 days to make an initial response.

Clients should exercise caution when communicating with us and be aware of any phishing or malicious attempts by third-parties. We cannot be held liable for any information given to us via any communication method.

Clients agree that any notice, requests, agreements and/or disclosures made through communication or electronically satisfies any legal requirements or conditions we assume or demand.

3. Usage

If the contents of this website, your purpose or use of this website, your intent on using this website, are not in accordance to the legal demand of your location, cease access out of our website. If your intent is to harm or abuse any content(s), feature(s) or function(s) on our website or any other service we provide, cease access out of our website. If you intend on misusing any services we provide, cease access out of our website.

We do not tolerate criminal activities, including digital crimes. You will not, under any circumstance, attack our website, network, servers, services and/or property with malicious or experimental intent. Unsolicited communication and pings are not tolerated.

If you are found committing acts against these terms, or any acts considered illegal within the United Kingdom, you will be reported to enforcement authorities immediately.

4. Availability

Our website may become unavailable at certain points of time, because of but not limited to, maintenance or upgrades. We do not warrant any losses due to this unavailability. We expect you to be understanding of such situations. in such cases, please contact us through the methods specified at 2. Communication.

Clients understand that not all displayed vehicles on the website can be made available and require availability. We may offer alternative vehicles for clients through communication.

5. Warranty

We commit to maintaining our business and website in accuracy and reliability. We do not grant warranty or promise that all contents and services represented on the physical premises and/or website as completely up to date, reliable and accurate. We also do not undertake responsibility or liability in such cases.

6. Liability

We express to all users, customers and visitors accessing our website or business that we do not accept liability under any circumstances. Furthermore, directors, officers and employees of MANSFIELD VAN HIRE LIMITED assume no responsibility or liability. If there are any active regulations or jurisdictions within the United Kingdom, the contents above may not apply. In such conditions, liability will be assumed but limited to the fullest extent permitted.

Clients agree that we cannot be held liable for any information or data given to us by them. This includes but is not limited to names, addresses, date of birth, or payment details.

7. Intellectual Property

The contents of this website are either owned and/or licensed (privately or publicly) by us. This includes but is not limited to media, text, graphics, illustrations, documents, audio, software, applications and the compilation of the website design and structure.

Any media, including but not limited to images, videos and audio, are either created by or licensed to us. We do not grant permission to any and all individual(s) wanting to use this media under any circumstances unless exclusively agreed to by us. If you wish to use or print our name, logo, content and/or media, you must first contact and be granted permission by us beforehand.

If visitors of the website believe any content or material within our website infringes their intellectual property rights, they must contact us immediately. Clients may contact us, through the methods specified at 2. Communication, for any matters regarding Intellectual Property.

8. Disputes

In cases of disputes, clients agree that the courts within United Kingdom have non-exclusive jurisdiction in relation to disputes or claims. We reserve the right to take disputes to court at any point of time if necessary.

9. Privacy Policy

Privacy is of great importance for us. All personal data and information we collect are stored and secured safely. We underline the specifics in our Privacy Policy page, found on our website. Clients may contact us, through the methods specified at 2. Communication, if they fail to find the Privacy Policy.

10. Advertisement

We may run third-party advertisements on our website or physical premises. We are not responsible for any experience or activities on advertiser’s websites, apps or platforms. We express that you should exercise caution on such websites. Our Privacy Policy and Terms of Service are not applicable to such websites, and vice versa.

11. Reservations and Transactions

All rentals requests that are made through the website are subject to our conditions and acceptance. Reservations may be rejected or modified at any point of time based on availability and demand. We do not accept liability under any circumstances. Rental agreements made between us and clients are an exclusive agreement, and does not involve affiliates or third-parties.

We may need to confirm your booking after an order is placed, the details of which may also be amended as we see fit. In such cases, we will communicate with the client to assure the updated details are acceptable.

12. Payments

Clients understand that payments must be made on schedule or the agreed date and time. Those payments must be made exactly as stated within the invoice, unless agreed to exclusively by us. If clients have an active contract with us, we require payments to be made on the dates scheduled. Payments can only be taken via card transactions, via direct debit, bank transfer or card terminals. Clients may alternatively pay at our physical premises via card, or through phone calls where they must provide the payment details.

We retain the right to freeze or cancel services if clients fail to make required payments. We retain the right to create arrears balances or charges for clients should the need arise.

13. Refunds

We retain the right to refuse refunds if any policies within this document or the Privacy Policy are breached. Clients have up to 48 hours to cancel orders for us to issue refunds, which starts when the order has been placed. We may, under certain circumstances, offer refunds to clients if we see reasonable.

14. Renting

Clients attempting to rent a vehicle from us must meet the following conditions before renting.

1. Must be at least 25 years of age.
2. Must have a valid UK Driving License.
3. Must have a valid UK National Insurance number.
4. Proof of address within the UK (such as but not limited to utility bills, council tax or bank statements) dated within the last 3 months.
5. Must not have any pending or previous motor offenses.
6. Must not have more than 6 points or bans (or disqualifications) on your UK Driving License.
7. Must not have any active codes for convictions in the past 5 years (DD, DR, DG, UT, AC, MS50, CD, MR, IN, BA, MS90, and/or TT99).
8. Must not have any accidents or claims within the last 3 years.
9. Must not have any vehicle insurance related issues, excesses or arrears.
10. Must not have the IN10 conviction.
11. Must not have any mental defects or disorders, health conditions, heart conditions, diabetes or illness, that would impair driving in any way.
12. Must not have any excesses or arrears with us.

Clients must provide up to date and accurate information when renting. In such cases, client’s services will be halted and refused, with no possibility for refund(s). Clients must declare any third-parties or additional drivers when hiring, which costs £5. Otherwise, no other undeclared individual(s) can drive the vehicle under any circumstances.

Clients will be held liable for any legal and/or driving violations made during rentals, and must pay any and all outstanding charges (or fines) in relation. We may include a surplus administrative fee on top of this. Examples include but are not limited to parking tickets, speeding fines, careless or dangerous driving, driving under the influence of drugs or alcohol, or causing damage. The vehicles being rented cannot be taken outside of the UK. Clients must report any incidents and legally affecting events to us as soon as they have the time and space to do so. This includes theft, damage to the vehicle and accidents. Under such circumstances, clients must collect crime and incident numbers, names, addresses, contact information, witness information, registration plates and any media, of those involved and send this back to us when it as soon as possible.

Clients must not make any adjustments in the vehicle’s hardware, appearance or modifications outside of what is in the vehicle’s manufacturer conditions. We express that we do not allow any modifications to be made to the vehicle whatsoever during renting periods. We do not allow our vehicles to be used as a means to carry out carriage or transport tasks externally outside the vehicle. This includes but is not limited to, a trailer or storage attached via railings or ropes to the outside rails of the vehicle. The fixed rails and straps on our vans are to allow comfort and ease for clients to lift goods into the van only. We cannot guarantee that the straps and rails will securely hold externally attached objects – outside of the vehicle. This is why clients must consult with us and apply for our permission to do so. We may allow it in certain circumstances but cannot guarantee it, as it can be a safety risk and a hazard for inexperienced drivers. We do not permit overloading the vehicle(s) with more weight than the suggested amount within the handbook found in the vehicle being rented. In such cases, we cannot be held liable for any accidents, damages and problems that arise. The client will assume full responsibility and liability, with possible charges for the cost of repairs upon the van.

Clients are only allowed to rent out vehicles for a maximum of 90-day(s) period. We are not liable for any problems regarding insurance or breakdown cover should clients surpass this 90-day(s) period.

If the vehicle being rented breaks down or has any problems causing you to stop, clients must safely park the vehicle in a space legally available and contact us on our 24-hour line as well as the breakdown line. This information will be supplied to the client upon renting. Clients must assure the vehicle is not parked or being driven illegally in such circumstances. If clients are confused about any faults or break down symptoms in relation to the vehicle being rented, they must consult with us when it is safe to do so.

15. Delivery, Collection & Returning

We may offer to delivery and collection of the vehicle(s) being rented with a charge. This charge is relative to the distance of the desired location and our base office. If this is not applicable, we require clients to collect and return the vehicle(s) being rented.

We require the vehicles to be returned back in the due date and time. If clients bring the vehicle back late, a charge will be applied based on the standards below:

• 0-4 hours will be charged at the vehicle’s half day (4 hours) rental rate.
• 4-24 hours will be charged at the vehicle’s one full day (24 hours) rental rate.
• 24 or more hours will be charged at the vehicle’s daily rental rate.

If vehicles are returned back to us earlier than the date and time specified, customers are not entitled to a refund of the remaining duration of the rental agreement. Vehicles must be returned in exact condition as they were collected. The physical condition of the vehicle will be documented before it is collected by the customer and after the vehicle is returned to us. We cannot be held liable for any damage(s) caused to the vehicle being rented by the customer. Customers assume full responsibility to the physical condition of the vehicles being rented, and must be willing to pay any and all charges in relation to the damages in addition to their total. These damages include but is not limited to scratches, dents, the cleanliness of the vehicle, exterior damage, and/or interior damage. This charge varies and will be clarified at the time of the vehicle return and/or check-in. Clients must return the vehicle in similar if not exact fuel level as was collected. If the fuel level is less than the collected amount, we may choose to charge the client in relation to the difference. If clients put the wrong fuel type for the vehicle being rented, they must cover the costs of recovery, repair and drainage service.